Welcome to Cavalor Sale Store’s FAQ page! We’re dedicated to supporting the health and performance of your equine partners. Below you’ll find answers to common questions about our premium supplements, shipping policies, and more. Can’t find what you’re looking for? Our friendly customer service team is always here to help at [email protected].

Products & Usage

What types of equine supplements do you offer?
We provide a comprehensive range of high-quality supplements to address various equine health needs, including: joint support, calming & focus formulas, metabolic support, respiratory health, hoof care, immune system support, omega-3 supplements, and overall wellness products. Our selection includes both herbal and herb-free options to suit your horse’s specific requirements.
How do I choose the right supplement for my horse?
Consider your horse’s specific needs, age, activity level, and any health concerns. Our product categories are organized by health area to help you find appropriate solutions. For personalized recommendations, we suggest consulting with your veterinarian who can advise based on your horse’s individual health profile.
Are your supplements safe for all horses?
Our supplements are formulated with premium ingredients and manufactured to high quality standards. However, we recommend consulting with your veterinarian before introducing any new supplement, especially for pregnant mares, young foals, or horses with specific medical conditions or medications.

Ordering & Account

How do I place an order?
Simply browse our product categories, select the items you need, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your shipping information for faster checkout, and receive updates on new products and promotions.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where do you ship?
We ship globally to support equine enthusiasts everywhere! However, we’re unable to deliver to some remote areas and parts of Asia. If you have questions about delivery to your specific location, please contact us at [email protected].
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping (for orders over $50): Processed in 1-2 business days, delivered via EMS within 15-25 days after dispatch.
How long will it take to receive my order?
After placing your order, please allow 1-2 business days for processing. Delivery times then depend on your selected shipping method and location: 10-15 days for Standard Shipping, 15-25 days for Free Shipping. Remote areas may experience slightly longer delivery times.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your shipment’s journey to your stable.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you may return products within 15 days of receipt for a refund or exchange. Products must be in original, unopened condition.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide return instructions.
When will I receive my refund?
Once we receive and process your return, refunds will be issued to your original payment method within 5-10 business days. You’ll receive an email confirmation when your refund has been processed.

Contact Information

How can I contact customer service?
Our dedicated team is here to help! Reach us at [email protected] for any questions about products, orders, or shipping. We typically respond within 24-48 hours during business days.
What is your physical address?
Cavalor Sale Store
2201 Marks Mill Lane
Fayetteville, US 72703

Thank you for choosing Cavalor Sale Store for your equine health needs. We’re committed to helping you keep your horse healthy, happy, and performing at their best—every step of the way.

Ride on,
The Cavalor Team