At Cavalor Sale Store, we are committed to your complete satisfaction with our premium equine health supplements and care products. We stand behind the quality of our formulations designed to support your horse’s performance, wellness, and vitality. If you are not entirely satisfied with your purchase, we offer a straightforward returns and exchange process.

Our Return Policy

We accept returns and exchanges for most unused, unopened products within 15 days of the date you receive your order. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when you received it.

Please Note: For the health and safety of all animals, we cannot accept returns or exchanges on the following product categories:

  • Equine Inflammation Medication & Comfort Supplements (opened or unopened)
  • Horse Electrolyte Supplements (opened or unopened)
  • Any product that has been opened or used

These exceptions are necessary to ensure the integrity and safety of our specialized equine medications and consumable products.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of receiving your order, contact our customer care team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return or exchange.
  2. Receive Instructions: Our team will email you an RMA number and specific instructions on where to ship your return. Returns without an RMA number will not be processed.
  3. Package and Ship: Securely package the unused, unopened item(s) in their original packaging. Include a copy of your order confirmation or a note with your RMA number and order number. Ship your return to:

    Cavalor Sale Store – Returns
    RMA # [Your Provided Number]
    2201 Marks Mill Lane
    Fayetteville, AR 72703
    USA

    Please Note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

  4. Inspection and Processing: Once we receive your return, our team will inspect the item(s). Upon approval, we will process your refund or exchange within 3-5 business days.

Refund Timing and Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.

Please note that shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement product to you.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you, including providing a prepaid shipping label if necessary.

Return Request Email Template

To initiate your return, you can use the template below when emailing us at [email protected]:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Hello Cavalor Customer Care Team,

I would like to request a return/exchange for my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of the product(s) you wish to return]
  • Reason for Return/Exchange: [Please specify reason]

Please provide the next steps and an RMA number.

Thank you,

[Your Full Name]

We are here to ensure your experience with Cavalor Sale Store is positive and that your horse receives the best care possible. Thank you for trusting us with your equine health needs.

The Cavalor Team
Dedicated to Equine Health & Performance